Terms and Conditions

Effective as of 22 March 2026

I. General validity of the General Terms and Conditions of Sale and Service

1. These, in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended, form part of contracts concluded between RENOMAG spol. s r.o. as seller or contractor and the buyer or client who has been made aware of these terms and conditions (hereinafter the "Terms"), understands them and agrees to them.
2. All purchase contracts and contracts for work relating to our supplies and performance (installation, repairs and other services) are carried out exclusively on the basis of the following Terms, unless otherwise agreed in an individual case. Our Terms take precedence over the buyer's terms even if they differ only insignificantly. Our Terms also apply where we have carried out a delivery to the buyer without reservation despite knowledge of the buyer's terms that differ from, or deviate from, our Terms. For the purposes of interpreting these Terms, "Seller" also means the contractor in the case of a contract for work, and "Buyer" also means the client in the case of a contract for work concluded between the contractor and the customer as client. Where the buyer insists on its own terms and conditions, we reserve the right to refuse the buyer's order. All our supplies and services are intended exclusively for entrepreneurs – buyers from among self-employed individuals or legal entities with an assigned company/tax ID, or another business registration within the European Union, acting within the scope of their business activity. The buyer may be asked to provide a current extract from the commercial register or tax registration.
3. E-shop. Our supplies and contractual relationships concluded via the online stores of RENOMAG spol. s r.o. are governed by the provisions of these General Terms and Conditions of Sale and Service. We reserve the right to refuse an applicant for registration on our online stores or to cancel a registration.
4. Our Terms also apply to all future contractual relationships between the contracting parties without the need for a new notice.
5. Where the seller and the buyer agree in writing in a contract on terms deviating from those set out in these standard "General Terms and Conditions of Sale and Service of RENOMAG spol. s.r.o.", the terms agreed in the contract shall take precedence over the wording of the Terms, and this fact must be expressly stated.

II. Offer and offer documentation

1. Our offers are non-binding and serve only as a basis for the buyer to submit an order.
2. We reserve the right to adjust prices proportionally in the event of mutual changes in CZK, EUR and USD exchange rates.
3. Illustrations, dimensions, weights and materials used on our website, in catalogues, promotional materials and other comparable documents may show deviations and are non-binding, unless expressly agreed otherwise in writing.
4. Details in our offers and/or order confirmations that are evidently based on an error, in particular printing or calculation errors, are not binding on us. They shall, on the contrary, require clarification.
5. Rights arising from industrial or other intellectual property and copyright in illustrations, descriptions, drawings, designs, calculations and other documentation are our property. The same applies to photographs and videos on the website, e-shop, social media and in brochures. Without our express written consent, they may not be used other than for the purpose of performing a contract with RENOMAG spol. s.r.o., and may not be published, reproduced or otherwise made accessible to third parties; this applies in particular to documentation marked "confidential".
6. Where a contract is not concluded, or where a contract subsequently lapses, the buyer is obliged to return the documentation at our request without retaining copies.
7. In the case of contracts for work, the repair price is determined on the basis of the buyer's description of the defect, a visual inspection and, where applicable, a test drive/run of the machine; the price thus determined is based on a cost estimate, without any guarantee of its completeness.

III. Contractual relationship

1. Transactions between the contracting parties are carried out on the basis of individual orders and the issuance of an order confirmation, via the e-shop, or by means of purchase contracts or contracts for work. In the case of an order placed by email, the contract is concluded at the moment the order confirmation is delivered to your email. A written order or contract must be signed on behalf of the buyer by a person authorised to act on behalf of, or represent, the buyer (power of attorney, procuration). Our inaction does not constitute acceptance of the order.

IV. Delivery of goods and delivery terms

1. Proof of delivery of goods or services is a waybill, delivery note or service report specifying the type of goods or services and the quantity received, depending on the mode of transport.
2. The buyer is obliged to provide us, free of charge, with the cooperation necessary for us to fulfil our obligation to deliver the goods and/or perform the services, in particular by ensuring a sufficient number of qualified personnel, safe conditions at the place of loading/unloading and, as needed, e.g. a paved surface, lifting equipment and a power supply.
3. Where the buyer takes delivery of goods and services outside the buyer's premises, the goods or services are deemed to have been delivered no later than upon handover to the contractual carrier, or to an authorised person, who confirms receipt of the goods or services with their signature and, where possible, the buyer's stamp.
4. By signing the delivery note or service report, the buyer or an employee authorised by the buyer fully acknowledges its obligation (acknowledgement of debt) towards the seller and thereby confirms receipt of the specified goods and services and their conformity with the purchase contract in terms of quantity, quality and workmanship.
5. Acceptance of the goods or the work by the buyer constitutes acceptance of all of the seller's Terms.

V. Dispatch and passing of risk; packaging costs

1. Our deliveries are carried out in accordance with the international INCOTERMS® 2020 standards, which are specified by name in our offer for the specific goods or services and bindingly in the order confirmation. The most common modes of delivery are: EXW = Ex Works (place stated, excluding transport and packaging costs), FCA = Free Carrier (place stated) and CPT = the seller arranges, at its own expense, transport to the agreed place of destination. In the case of sales through the e-shop, the buyer chooses the mode of delivery itself.
2. Unless expressly stated otherwise, personal collection and delivery "EXW seller's works Rosice" is agreed. Risk of damage to the goods passes to the buyer upon handover to the carrier, but no later than upon the goods leaving the works or warehouse. Where the buyer is in delay in taking delivery, the risk of damage to the goods passes to the buyer at the commencement of the buyer's delay.
3. We are not obliged to insure the delivery in the name of, and for the account of, the buyer against theft, damage, damage caused by fire and water, or other insurable risks, unless the buyer has requested this of us in writing and received our written undertaking.
4. Transport and all other packaging, according to the nature of the order, as well as parts replaced during repairs, are not returned. The buyer undertakes to dispose of the packaging in an environmentally sound manner at its own expense.
5. The seller is entitled to make a partial delivery to a reasonable extent.

VI. Purchase price and payment terms

1. The purchase price is a contractual price and is determined by the seller's price list at the time the purchase contract is concluded, by the price stated in the e-shop, or by the contractual relationship based on the seller's offer and the buyer's order. Where the price of the goods is not expressly stated, the buyer must contact the seller before making the purchase. Agreement on the purchase price also arises where the buyer pays the price required by the seller immediately before or after taking delivery of the goods.
2. In the case of repairs, maintenance or modifications, the price of the work is determined on the basis of a cost estimate, without any guarantee of its completeness. In the event of an increase of no more than 10%, the buyer is obliged to pay the increased price. Where, during the performance of the work, the need arises for activities not included in the cost estimate that could not have been foreseen at the time the contract was concluded, RENOMAG spol. s r.o. is obliged to notify the buyer accordingly, and the buyer is obliged, without undue delay, to respond in writing (at least by email) regarding the estimated price. Where the buyer does not approve the change in price, the seller is entitled to withdraw from the contract and is entitled to reimbursement of costs reasonably incurred.
3. Where the price has not been expressly agreed, the price generally charged for the sale, or in the case of a contract for work, the manufacture, of the goods under comparable contractual conditions shall apply. Where, within the framework of a loyalty programme in the e-shop, discounts, goods or other advantages ("bonuses") are offered, they may be time-limited. Bonuses are non-transferable and may not be paid out in cash. Where the contract is cancelled, regardless of the reason for such cancellation, entitlement to the bonus lapses.
4. We reserve the right to adjust our prices accordingly where, after conclusion of the contract, costs have decreased or increased, in particular due to mutual changes in CZK, EUR and USD exchange rates and an increase in the price of materials. We will demonstrate this to the client upon request. Any exchange rate differences, bank charges and other costs shall be borne by the buyer.
5. The statutory value added tax and/or customs duties are not included in our prices. On the date of issue of the tax document, we will state VAT at the applicable statutory rate. Where the VAT rate changes, or customs duties are introduced or increased, the buyer is obliged to pay the resulting increased costs.
6. The buyer is obliged to pay the purchase price plus value added tax no later than the date stated on the tax document – the invoice. The seller is entitled to issue the tax document on the date of delivery of the goods or service. The buyer declares that, throughout the duration of the contractual relationship, it will maintain a valid VAT registration and will promptly notify us of any changes to its tax registration.
7. In the event of the buyer's insolvency or unwillingness to pay, all of the seller's receivables from the buyer become due on the day the seller becomes aware of such insolvency. In this case, the seller is entitled to demand the immediate return of goods not yet paid for.
8. Where the buyer fails to pay the due purchase price, the price of the work, or a due advance payment on the purchase price, on time, under this or other contracts concluded between the parties, the seller is entitled to withhold its performance until the buyer's performance has been provided or sufficiently secured. In the event of repeated delay in the payment of the buyer's debts, the seller is entitled to cancel the buyer's registration and access to the e-shop.

VII. Delivery periods and delivery dates / delay

1. Delivery periods stated by the seller in offers are approximate and non-binding. Any firmly agreed delivery period begins to run upon dispatch of the order confirmation, but not before all contractual terms have been fully clarified. In the case of a contract for work, the delivery period is interrupted for the time needed to agree a new price for the work under Article VI(2) of the Terms.
2. The moment of dispatch from the seller's works is decisive for compliance with delivery periods and dates.
3. Compliance with our delivery period obligation presupposes timely and proper cooperation on the part of the buyer. Where the buyer is in delay in fulfilling its obligations under any contract towards us, we are entitled, after prior notice, to reasonably extend our delivery periods and dates in accordance with the requirements of our production process – this does not affect our rights arising from the buyer's delay. In the event of repeated delay in any payment to RENOMAG spol. s r.o., the seller is entitled to retain movable property of the buyer in its possession until the buyer fulfils or secures its debt, even if not yet due.
4. The seller is not liable for loss, damage or additional costs arising as a result of delayed or non-delivery caused wholly or partly by force majeure, which includes in particular government actions, epidemics, strikes, labour unrest and delays, embargoes, demonstrations, adverse weather conditions, fires, accidents, war, terrorist attacks, delivery delays, labour shortages, and unforeseeable shortages of materials. Any non-performance or delayed performance by the seller due to force majeure does not constitute a breach of contract. Delivery periods are extended by the time required by such an obstacle. Where the seller's obligation lapses due to impossibility of performance for the above-mentioned reasons excluding liability, the seller is released from this obligation without the buyer being entitled to compensation for damage. The seller is entitled to payment for performance carried out up to that point. The seller undertakes to notify the buyer, as soon as possible, of the commencement and, where possible, the likely end of such an event delaying delivery.

VIII. Warranty / warranty period

1. The seller undertakes to deliver goods or services in the scope and design stated in the contract or order confirmation.
2. The buyer is obliged to inspect the goods with professional care without undue delay after the transfer of risk of damage to the goods. Claims for missing goods or apparent defects upon delivery may be made by the buyer without undue delay, at the latest within one week of receipt of the shipment.
3. Only goods or services that the buyer has paid for and with respect to which it is not in delay with payment past the due date may be the subject of a claim.
4. Individually manufactured, specifically modified products, or materials cut to the buyer's requirements, cannot be returned.
5. The buyer must assert any defects against the seller in writing. Claims notified verbally require written confirmation to be effective, otherwise they will not be taken into account. The seller will promptly send the buyer a claim form to complete with the most important information needed to assess the defect and initiate the claim procedure. The buyer will send the completed form in writing by post or email to the seller's address.
6. The buyer must enable the seller to assess whether the claim is justified, in particular by delivering the relevant goods to the seller's registered office, where possible. Claimed goods must not be used pending resolution of the claim, must be properly stored in their original, unaltered condition separately from other goods, and must be protected against corrosion and other damage.
7. Claims arising from liability for defects can only be settled after an unambiguously positive assessment of the justification of the claim, following a precise investigation at the seller's manufacturing plant or, where applicable, on site.
8. Where the seller has delivered defective goods, a defective product or a defective service, and the buyer promptly notifies the seller of the defects, the seller, following a positive assessment of the claim, is entitled to choose either repair and removal of the defect or a replacement delivery. Where the buyer's claim of defects was not justified, the buyer bears the costs of testing and other necessary expenses.
9. The buyer may not remedy, or have remedied, any defects itself without the prior written consent of the seller. In the event of improper remedying of a defect, all of the seller's warranties lapse.
10. Where it becomes apparent that defects cannot be remedied and delivery of replacement goods is not possible, or where the reasonable repair period is extended through the seller's fault, the buyer is entitled, at its own discretion, to withdraw from the contract or to demand a reasonable reduction of the purchase price.
11. The place for the return of goods is the supplier's premises at Cukrovar 1266, Rosice, 664 84, Czech Republic.
12. Defects in the subject matter of the purchase or work resulting from normal wear and tear, ordinary abrasive wear (in particular, teeth for construction machinery, cutting edges and bodies of buckets and shovels, track undercarriages, etc.), improper handling, overloading, use under working conditions other than those for which the product was intended, or unauthorised replacement or modification of delivered parts are not subject to our replacement obligation or warranty. Furthermore, we are not liable for damage resulting from incorrect or improper installation carried out by the buyer or persons authorised by the buyer, for damage caused by unsuitable operating fluids and lubricants, or for damage caused by neglect of recommended maintenance, impact or other accident. Our liability is also excluded where our parts are connected or assembled with worn or third-party equipment. Additional hydraulically powered equipment operated by connection to a machine's hydraulic circuit with contaminated oil, with connection fittings not kept clean, or operated at excessive oil temperatures, is not covered by our warranty. Non-conformity of the delivered item with foreign regulations is not considered a defect.
13. The warranty period for new products and parts is 1 year or 1,000 engine hours, whichever occurs first. The warranty period for repairs and service work is 6 months or 500 engine hours, whichever occurs first, and applies only to newly used and installed parts and components.
14. The seller provides an extended warranty period for:
    • RENOMAG HX-series buckets and shovels (marked Hardox In My Body), manufactured according to our own design documentation and fitted with the RENOMAG logo and nameplate, for a period of 24 months or 2,000 engine hours, whichever occurs first, when used under the conditions for which the product is intended. The extended warranty period covers material and manufacturing defects. It does not cover wear from natural abrasion, damage from improper use, or neglect of maintenance. (HS-series buckets and shovels are not covered by the extended warranty; the standard warranty of 1 year or 1,000 engine hours applies to them.)
    • RENOMAG XR hydraulic hammers, for a period of 3 years or 4,000 engine hours, whichever occurs first, when used under normal conditions and only where prescribed regular maintenance is carried out using original spare parts in accordance with the service intervals described in the operating manual. The warranty covers material and manufacturing defects. It does not cover parts marked as consumables in the operating manual, defects resulting from improper use, installation of non-original parts, use of unsuitable lubricants, or increased wear from prolonged operation in highly dusty environments (tunnels, blast furnaces, etc.) or underwater. Defects arising from contaminated hydraulic oil, oil overheating, or improper use contrary to the manual are excluded from warranty cover.
    • RENOMAG XR rubber tracks, marked with the RENOMAG logo, when used on excavators, 24 months or 2,000 engine hours; when used on skid-steer loaders, 12 months or 1,000 engine hours; in both cases whichever occurs first, when used under normal conditions. The warranty covers material and manufacturing defects. It does not cover wear, in particular from natural abrasion, defects arising from incorrect installation, combination with worn undercarriage parts or improper use, driving and turning on stony ground or in demolition environments. Where the product does not reach the service life stated above, but no longer than the length of the warranty period, warranty performance shall consist of the delivery of a new product or the granting of a discount on the purchase price, the amount of which corresponds to the condition of the product and the period of use at the time of damage, as follows:
      • Rubber tracks for excavators – period of use 0–8 months 100% of the purchase price or a new product, 8–10 months 50%, 11–12 months 45%, 13–14 months 40%, 15–16 months 35%, 17–18 months 30%, 19–20 months 25%, 21–22 months 20%, 23–24 months 10% of the purchase price.
      • Rubber tracks for skid-steer loaders – period of use 0–4 months 100% of the purchase price or a new product, 5 months 50%, 6 months 45%, 7 months 40%, 8 months 35%, 9 months 30%, 10 months 25%, 11 months 20%, 12 months 10% of the purchase price.
      In no case does entitlement to the delivery of an entirely new product arise automatically.
    • ITR – USCO undercarriage parts (track undercarriages and their parts marked with the ITR logo) for a period of 2,000 engine hours, 24 months from delivery, or up to 100% of the tabulated wear value, whichever occurs first, up to 30 months, 4,000 engine hours or up to 100% of the wear value for oil-lubricated chains, whichever occurs first, subject to compliance with the service procedures prescribed by the manufacturer (timely rotation of bushings), precisely in accordance with the manufacturer's conditions and specifications.
15. The warranty period begins to run from the moment of delivery of the goods.

IX. Liability for damage, compensation for damage

1. Unless otherwise provided in our Terms, the parties' liability for damage is governed by the relevant provisions of the Civil Code.
2. The seller is liable to the buyer for damage caused to it by the culpable breach of obligations arising for the seller from the contractual relationship based on these Terms and the concluded contract.
3. The parties agree that the amount of compensation for damage is limited solely to compensation for foreseeable damage, not actual damage, lost profit, or any indirect or consequential damage howsoever arising to the parties or third parties. The seller and the buyer agree that the amount that may arise from a breach of the seller's obligations shall represent, at most, the amount of the purchase price of the delivered goods, or the price of the work in the case of services, to which the damage event relates. This agreement does not constitute a waiver by the buyer of its right to compensation for damage.

X. Contractual penalties and claims

1. Where, during the performance of the contract, a delay on the part of the seller occurs through the seller's fault, the buyer may, if it demonstrates that it has demonstrably suffered damage as a result of this delay, demand a contractual penalty for each day of the seller's delay in the amount of 0.05% of the price of the relevant part of the undelivered supplies, up to a total amount of 5% of the purchase price of the goods.
2. In the event of the buyer's delay in paying the price for performance under the contract, the buyer is obliged to pay the seller a contractual penalty in the amount of 0.05% of the amount owed for each day of delay, including any commenced day.

XI. Retention of title

1. Within the meaning of Section 2132 of the Civil Code, the contracting parties have agreed on a retention of title, such that the buyer acquires title to the goods or service only upon full payment of the entire purchase price. The buyer expressly agrees that, where it does not pay the purchase price properly and on time, the seller is entitled to prohibit the buyer from disposing of the goods and to demand that the goods be returned to it by the buyer, and the buyer undertakes to return them to the seller promptly upon request, at the latest within 5 calendar days of receipt of the request, at its own risk and expense. The buyer undertakes not to dispose of goods that have not yet been paid for and, at the seller's request, to hand them over to the seller immediately and to allow their collection from its premises.

XII. Place of performance, competent court and governing law

1. Where delivery is made ex works/warehouse, the place of performance is the Rosice premises. Where the goods are to be dispatched, the place of destination is the place of performance.
2. In the event of a dispute, the place of jurisdiction for both contracting parties is the court with subject-matter and territorial jurisdiction according to the seller's registered office. However, the buyer may also be sued in the court of its general jurisdiction.
3. The laws of the Czech Republic apply to all legal relationships between the buyer and the seller, excluding the conflict-of-law rules of private international law, including in the case of deliveries abroad. Where our Terms do not contain any further provisions, delivery terms are to be interpreted in accordance with INCOTERMS® 2020.
4. For the purposes of offers, orders and their confirmation under Article III of these Terms, written form is also deemed to include the form of a simple electronic message (email), ticking the relevant box, or sending a message via the e-shop. By placing its order, giving its consent in the e-shop, and signing delivery notes and service reports, the buyer declares that it has read these General Terms and Conditions of Sale and Service, understood their content, and considers them to be an integral part of the contractual arrangements with the seller.

These General Terms and Conditions of Sale and Service take effect on 22 March 2026 and replace the General Terms and Conditions of Sale and Delivery previously issued.